Payment Policy

Payment Policy

At Senovu we are committed to providing a secure and seamless shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and what to expect after you complete your purchase.

Accepted Payment Methods

We currently accept the following forms of payment:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

  • Afterpay (Available for Australian customers)

All payments are processed in Australian Dollars (AUD).

Payment Security

All transactions are encrypted and processed through trusted third-party payment gateways to ensure your data is secure. Your credit card information is never stored on our servers.

We use Shopify Payments and other PCI-compliant providers to offer you a safe checkout experience.

Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation with the details of your order. If you do not receive a confirmation within 1 hour, please check your spam/junk folder or contact us at:

📧 info@senovuskincare.com

Payment Issues

If your payment is declined, please verify the following:

  • The card details entered are correct

  • Your billing address matches your card’s registered address

  • You have sufficient funds or credit available

If the issue persists, contact your bank or card provider for assistance.

Buy Now, Pay Later (Afterpay)

We offer Afterpay to eligible Australian customers. With Afterpay, you can split your purchase into 4 interest-free payments, paid every two weeks.

To use Afterpay:

  1. Select Afterpay at checkout

  2. Follow the prompts to create or log in to your Afterpay account

  3. Pay the first installment today, and the remaining over time

For more information, visit: https://www.afterpay.com/en-AU

Fraud Prevention

We reserve the right to cancel any order that is flagged as high-risk by our payment system or suspected of fraudulent activity. You will be notified immediately if this occurs.

Refunds & Returns

For details about how we handle refunds and returns, please refer to our Refund Policy available at:
https://senovuskincare.com.au/policies/refund-policy

Contact Us

If you have any questions or concerns about payments, please contact us:

📧 info@senovuskincare.com
🌐 www.senovuskincare.com.au