Privacy policy

Last updated: April 19, 2025

Privacy Policy

This Privacy Policy describes how Senovu ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from senovu.com.au (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more details about what personal information we collect and why:

Device Information

  • Examples of Personal Information collected: web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We may also use this information to communicate with you or screen orders for potential risk or fraud.

  • Source of collection: collected from you directly.

Customer Support Information

  • Examples of Personal Information collected: name, email, order history, and any other details you voluntarily provide.

  • Purpose of collection: to provide customer support and resolve any issues.

  • Source of collection: collected from you directly.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, such as:

  • Shopify – Our e-commerce platform.

  • Payment gateways – To securely process your transactions.

  • Shipping providers – To deliver your orders.

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes platforms such as:

  • Facebook Ads

  • Google Ads

  • TikTok Ads

You can opt out of targeted advertising by using the links below:

Your Rights

If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us at:

📧 info@senovuskincare.com

Data Retention

When you place an order through the Site, we retain your personal information for our records unless and until you ask us to delete this information.

Cookies

We use cookies to enhance your experience on our website. For more information about cookies and how to disable them, please visit https://www.allaboutcookies.org.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices or if you have any questions, please contact us:

📧 info@senovuskincare.com
🌐 www.senovu.com.au